Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S on August 19, 2010, 04:06:24 PM

Title: Push Preview Outbound Mode-EventRevoked
Post by: S on August 19, 2010, 04:06:24 PM

We are using the Outbound Push Preview mode for Proactive Routing. Able to Accept the outbound interaction fine , but then there is an option in Interaction server that it could Revoke the interaction in cases of inactivity on the OB interaction received at Agent side.
We are trying to capture that event ir, but in vain.
Had anyone had any luck capturing that event?
Please let me know.

Title: Re: Push Preview Outbound Mode-EventRevoked
Post by: YevgeniyP on August 20, 2010, 11:45:10 PM

Capture where, on desktop, in reporting data?
Do you see this event in Interaction Server log?

YP