Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on August 23, 2010, 06:55:39 PM

Title: CCPulse thresholds
Post by: PFCCWA on August 23, 2010, 06:55:39 PM

Hello,

Is it possible to apply a threshold/action to the text of a statistic within CCPulse?

Fo example we have these applied to the numerical value of a statistic but wondered if the text (ie Answered) can be done as well.

Thanks,WA