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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: azerty123 on August 24, 2010, 09:15:26 AM

Title: Calculate a statistic
Post by: azerty123 on August 24, 2010, 09:15:26 AM

Hello all,

Someone can help me I try to calculate /  to have the Number of calls being answered with a waiting time less than 60 seconds.

I see that there is Total_Time_to_Answer that give me the total time but it is not for each call. Everytime I make a new call the time is adding ...



Thank you in advance

azerty

Title: Re: Calculate a statistic
Post by: ecki on August 24, 2010, 09:24:29 AM

Hi,

You would have to use stats which has following definition in Stat Server

MainMask = CallAnswered
Category = TotalNumberInTimeRange
Subject = DNAction
Objects = Queue, GroupQueues, RoutePoint

and define Timerange
Your60secrange = 0-60

and use this in your ccpulse template.

E.

Title: Re: Calculate a statistic
Post by: azerty123 on August 24, 2010, 12:13:18 PM

THXS !  :)