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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: joflores on August 26, 2010, 06:47:41 PM

Title: AES 4.2 + TServer 7.6 disconnect
Post by: joflores on August 26, 2010, 06:47:41 PM

  Hi all,

  We are recently hving issues to create a stable connection between TServer 7.6 and AES 4.2 on SCI shows Tserver service unavailable and on AES site never sees connected the client.
Hi everybody,

We are trying to integrate an Avaya AES 4.2 to a TServer 7.6 with no sucess, ive read that some other people had same issue with a solution yet.
Thanks for your comments.

This is a scratch of the error that never ends.

@08:31:31.9030 [31000] Connection Request: Link[1], link number[15], protocol(1)
TP_ConnectionRequest
Link number: 15
Protocol: 1
@08:31:31.9030 [>>] 01 00 00 02 0F 01
@08:31:31.9030 [<<] 03 0C 00 01 01
TP_ConnectionRejected
Cause: Invalid link
08:31:31.903 Std 31010 Connection Rejected: Link[1], reason []
TP_DisconnectNotification

Title: Re: AES 4.2 + TServer 7.6 disconnect
Post by: Gert on August 26, 2010, 11:09:58 PM

Hi, Can you tell me do you use the old DLG or new TSAPI connection, it's not picking up a valid link so no connection will happen. I need a little more info to help.