Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on August 27, 2010, 10:19:48 PM
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Hi guys,
We are planning to do an installation with OCS/CPD and use Audiocodes VAD facilities using SIP Server 7.6. Any pointer on where to get information on how the integration should be done? Anything you know about what and how to configure the Audiocodes or is it by nature that do such work?
MG is a Mediant 1000 just in case...is CPD mandatory? I think not after reading OCS ref guide.
Thanks!
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Hi Cav,
There are some white papers available directly on Audiocodes web page - [url=http://www.audiocodes.com/library/page=1/search=genesys]http://www.audiocodes.com/library/page=1/search=genesys[/url]. These are related to integration between MGW and SIP Server and not covering outbound part but it may be helpful as well.
Based on information provided on Audiocodec web site and Genesys documentation, Mediant 1000 doesn't support AMD (answering machine detection) so you would need CPD.
R.
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;D Thanks a lot René! But according to the "AudioCodes SIPlifying Genesys Contact Center Solutions" document the M1000 does support CPA and AMD features. Well...only way to know is to try...unpacking hardware...beginning fun :)
Thanks again!
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Hi,
There is no speciall configuration on Genesys side. It works out of box - when MakePredictiveCall is issued - INVITE going from SIP Server to Audiocodes contains special header which tells Mediant to do CPD. You need to configure Audiocodes to do CPD - there is an option to enables fax/modem detection and one enable AM detecion. They are decribed very well in Audiocodes guide - search for "Event Notification using X-Detect Header". You don't need CPD server for that. And yes M1000 works with CPD :). One more comment - there were some changes in 8.0.3 and starting with this release You need to specify on trunk level which CPD protocol is used - cpd-capability option.
Pawel
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Hi Cav,
About M1000 and CPD support - I took the information that M1000 doesn't support AMD detection from Genesys Supported Media Interfaces Reference Manual. As you and Pawel are saying it is supported then I would say the document is wrong :) Sorry for confusing you...
R.
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[quote author=bublepaw link=topic=5821.msg25359#msg25359 date=1283158888]
Hi,
There is no speciall configuration on Genesys side. It works out of box - when MakePredictiveCall is issued - INVITE going from SIP Server to Audiocodes contains special header which tells Mediant to do CPD. You need to configure Audiocodes to do CPD - there is an option to enables fax/modem detection and one enable AM detecion. They are decribed very well in Audiocodes guide - search for "Event Notification using X-Detect Header". You don't need CPD server for that. And yes M1000 works with CPD :). One more comment - there were some changes in 8.0.3 and starting with this release You need to specify on trunk level which CPD protocol is used - cpd-capability option.
Pawel
[/quote]
Nice! Thanks a lot!
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[quote author=René link=topic=5821.msg25361#msg25361 date=1283177100]
Hi Cav,
About M1000 and CPD support - I took the information that M1000 doesn't support AMD detection from Genesys Supported Media Interfaces Reference Manual. As you and Pawel are saying it is supported then I would say the document is wrong :) Sorry for confusing you...
R.
[/quote]
No problem. Thanks a lot as usual very helpful :)
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Hi guys,
has anybody tried to use msbg1000 with cpd/amd functionality in case of ip to ip calls? does it work?