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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on August 31, 2010, 08:27:19 AM

Title: Statistic per agent on which queue he sends an email
Post by: vma on August 31, 2010, 08:27:19 AM

Hello again,
So I'm having a Route Interaction Object where I send the emails to a target (agent). In the "queue for existing interactions" I have 3 queues so when the agent hits the Done button he has to choose one of them. Is it possible to have a statistic per agent on how many emails he sent to each of these queues?

Mihai

Title: Re: Statistic per agent on which queue he sends an email
Post by: ecki on August 31, 2010, 11:18:10 AM

Hi,

I think the Infomart and complex custom query is solution for you.

e.