Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: a.jay on September 02, 2010, 07:33:03 AM

Title: Switch to Whisper Coaching during a Silent Monitoring
Post by: a.jay on September 02, 2010, 07:33:03 AM

Hi guys! Can you help me plz!!
We have SIP Server version 8.0.200.39, and Genesys Desktop version 7.6.300.14, but I can't switch to Whisper Coaching during a Silent Monitoring. Only Barge-In. Should I include something option or anything else?

Title: Re: Switch to Whisper Coaching during a Silent Monitoring
Post by: bublepaw on September 02, 2010, 05:29:13 PM

Hi,

Did You tried to do it from other client then GAD? Do You see some errors in SIPS logs?

Pawel

By the way I would upgrade SIPS to 8.0.300 ;) it's less buggy thatn 0.200

Title: Re: Switch to Whisper Coaching during a Silent Monitoring
Post by: smile on September 03, 2010, 06:47:57 AM

[b]bublepaw[/b], could you suggest "other client then GAD" with supervisor's functionality?  :)

Title: Re: Switch to Whisper Coaching during a Silent Monitoring
Post by: bublepaw on September 08, 2010, 08:49:36 AM

There is an application on Genesys portal called TestPhone which has all TLib requests and allows You to invoke any function You need. It's very technical interface but gets things done.

Pawel