Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kirill on September 02, 2010, 09:14:58 AM

Title: Media Control platform Problem
Post by: Kirill on September 02, 2010, 09:14:58 AM

Hi everyone!
I have a problem GVP 8.1 Medai Control Platform.
I have simple composer application - Entry->Prompt block (with single word Hi)->Exit.
When i starting outbound campaign, GVP playing the "unknown tts engine" answer, and that what i can see in MCP log:


20:07:20.163 Trc 20001 INFO 006F00C7-100047E1-20000022-tts-2-REALSPEAK?MRCPv1 2680 06100000 Warning: Cannot get the Attributes for opensession using engine: REALSPEAK
20:07:20.163 Std 20003 WARN 006F00C7-100047E1-20000022-tts-2-REALSPEAK?MRCPv1 2680 061007DC Unable to open a session using engine REALSPEAK?MRCPv1 in MRCPv1 module. Please check speech resource provision and application to make sure the right engine name and protocol version are specified -(return code: -3)


In MCP, in sections ASR and TTS there are defaultengine options, what should i type here?

Title: Re: Media Control platform Problem
Post by: bublepaw on September 02, 2010, 05:11:38 PM

Hi Kirill

Did You created MRCPv1 application and setup options and did You then connected this app to all MCP servers?

Pawel

Title: Re: Media Control platform Problem
Post by: Kirill on September 03, 2010, 12:47:42 PM

Hi Pawel

I found the answer, there was some mistakes in my MCP configuration.

Title: Re: Media Control platform Problem
Post by: Fra on September 03, 2010, 09:53:19 PM

If you share what kind of config issue you had, many people would potentially benefit from it in the future :)

Fra