Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Big Rod on September 02, 2010, 03:47:28 PM

Title: Check state of place.
Post by: Big Rod on September 02, 2010, 03:47:28 PM

Odd I know, but we're trying to put in a routing option whereby if the caller knows the extension of the person they want to speak to they can type it into a Stream Manager and be routed to them direct.

However, I want to check that the place/extension is in a ready state before targetting, but we don't have the agents details, just the <extension>@statserver.AP.

Can't find a suitable function but I might be blind.

How'dya think that can be done?

Title: Re: Check state of place.
Post by: BenTaylor on September 03, 2010, 09:11:15 AM

There is a CurrentPlaceState stat.

Category: CurrentState
MainMask:
Objects: Place
Subject: PlaceStatus

Query it with sdata function, route accordingly.

Title: Re: Check state of place.
Post by: Big Rod on September 03, 2010, 12:15:46 PM

Thank you!