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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: azerty123 on September 03, 2010, 09:17:23 AM

Title: Calcul number of call answered with Duration more then 30seconds
Post by: azerty123 on September 03, 2010, 09:17:23 AM

Hi all

I would like to calculate the number of call answered (inbound) that have a duration more then 30s ?
How can I do this ?
I read that i should use talk time but all statistic which use talk time do not have timerange available ...
So how can I do ? with a filter ? => but which filter should I enter ?
Same question with hostorical data : Does it works with historical data ?

Thanks !

Title: Re: Calcul number of call answered with Duration more then 30seconds
Post by: cavagnaro on September 07, 2010, 07:02:34 PM

Not filter, TimeRange. Please read the statserver guide, it is explained in there with much more options.

Title: Re: Calcul number of call answered with Duration more then 30seconds
Post by: azerty123 on September 08, 2010, 01:40:51 PM

[quote author=cavagnaro link=topic=5836.msg25430#msg25430 date=1283886154]
Not filter, TimeRange. Please read the statserver guide, it is explained in there with much more options.
[/quote]

Hello

In fact I create a new statistics ... previously I thought that I should use only predefine statistics ...
So
I think I success I create this statistics :
[Total_TalkTime_In_Threshold]
Category=TotalNumberInTimeRange
Description=blbabla
Formula=DCID
MainMask=CallUnknown, CallConsult, CallInternal, CallInbound
Objects=Agent, GroupAgents, GroupPlaces, Place
Subject=AgentStatus

And create it also in DMA

It seems to works ...

if you have some remarks please let me know

Title: Re: Calcul number of call answered with Duration more then 30seconds
Post by: Tambo on September 09, 2010, 09:48:36 AM

Hi Azerty,

yes this is how we did it, sometimes you need to restart the servers for the stats to take hold

cheers

Tambo