Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cghera on September 07, 2010, 08:27:17 AM

Title: Treatments based on a field other than call result
Post by: cghera on September 07, 2010, 08:27:17 AM

Hello everybody,
I would like to know if there is a way to create treatments on a calling list for OCS based on a custom field other than call result.
We have Genesys version 7.6
Thank you