Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on September 10, 2010, 06:15:18 PM

Title: Simple solution to redirect call flow based on number of calls per second
Post by: kapusta1152 on September 10, 2010, 06:15:18 PM

Hello All,

What simple solution can be used (routing function / block) in order to redirect call flow based on number of calls per second?

For example:

1. When calls go over 10 calls per second calls will go to IVR.
2. When calls go less then 10 calls per second to PBX.

Have a great weekend.

Title: Re: Simple solution to redirect call flow based on number of calls per second
Post by: bublepaw on September 14, 2010, 06:58:34 PM

Hi,

You can use statistics to calculate CAPS and then based on statistic value make a decision in strategy where to send call. There is no direct statistic which is called CAPS but You can play a little with time profile or some simple calculation to get value which is very close to real CAPS value. For example You can use statistic CallEntered with time profile last15 min. Value of this stat divided by 900 will give You average CAPS from previous 15 min.

Pawel