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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: amarceau on September 16, 2010, 01:16:37 PM

Title: Update User-Defined Field with Disposition Code
Post by: amarceau on September 16, 2010, 01:16:37 PM

I've been reading posts for days on how to get the Disposition Code that agent selects on GAD written back to a User-Defined Field.  And I gotta say I'm more confused now then when I started reading.

So I have my Disposition Codes defined in CIM.  They are appearing on my GAD with no issues and I can select a code and mark done.  The code however is not going anywhere.  Question is - how do i get the code selected written back to the User-Defined field I've created called "Termination_Code".  Is there something in CIM that needs to be configured?  Is it configured at the GAD level directly in the jsp code?  I would think it would be something at the CIM level, but I can't figure it out...

Any help woudl be appreciated.

Title: Re: Update User-Defined Field with Disposition Code
Post by: amarceau on September 17, 2010, 12:41:29 PM

I'm still ready posts and trying everything I can find -- but still can't get this to work....arrrggg >:(

Title: Re: Update User-Defined Field with Disposition Code
Post by: René on September 20, 2010, 02:43:05 PM

Hi,

I have bad news for you - disposition code functionality doesn't provide any integration with OCS. It was intended to be used for reporting purposes only.

R.

Title: Re: Update User-Defined Field with Disposition Code
Post by: nishantank on October 09, 2010, 05:57:08 PM

I am currently doing a report (real-time and historical) for disposition codes.
I am having the following question:

What is the best stat to use to apply a filter for each disposition code? Interactions_Processed or something like UserEvent stat type should be used?

Your help is appreciated.

Regards
Nishant