Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vivek on January 01, 1970, 12:00:00 AM
-
I developed an outbound application, which initiates calls, once customer picked up the call it plays an announcement. I used predictive dialer.
I'm getting a delay between after customer picked up the call and start to play announcement. I heard the delay comes from Call Progress Detection in Switch side.
Does anyone know how to minimize the delay?
-
I would like to add one more infomaiton, we are using Lucent G3 Switch.
-
If are using G3, chances are you are not using CPD server.
The progress detection delay in G3 was 3 seconds if I am not mistaken they need that to distinguish between answering machine and a human voice. As far as I know, removing that delay would make it impossible to distinguish between AM and a human.
If you think you can get by with AM detection then just have it removed by PBX people.
-
Thanks for your info.
I am getting 9 seconds delay. That is between a customer picked up the call and start to play the announcement it takes 9 seconds in my case. Genesys tech Support has confirmed that the delay is in CPD. The usual delay should be 3seconds?
-
Have your PBX people play with AMdetection.
In the States, AMs issue a tone to identify themselves when they first start, making it much easier for PBX to make the distinction.