Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: VictorL on September 28, 2010, 03:19:07 PM

Title: CCpulse Formula
Post by: VictorL on September 28, 2010, 03:19:07 PM

Good morning.

I'm new to the CCpulse+ world and have been tasked with creating a view for our call center. The build of the most of the view has been pretty easy minus the formula I have to create to give a statistic for Call Per Hour worked.

What I am trying to use is:
[b]ccpulse.AGT.statistic("Calls Answered")/ccpulse.AGT.statistic("Logged In Time")[/b]

This formula is not working for me, Can anyone provide me a little information on how to acheive Calls Per Hour Worked?

Any input is greatly appreciated.

Thank you

Victor

Title: Re: CCpulse Formula
Post by: VictorL on September 29, 2010, 02:15:24 PM

I have been able to figure out the formula.

ccpulse.AGT.statistic("Calls Answered")/((ccpulse.AGT.statistic("Logged In Time")/60)/60)

;D