Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: boyzvenom on September 29, 2010, 01:43:33 PM

Title: Genesys Documents on Events and Messages
Post by: boyzvenom on September 29, 2010, 01:43:33 PM

Hi All,

This is Suresh here. Is there any document which will talk about all the Events and Message exchanged in the CTI infrastructure. For eg,. Tserver sends EventRouteRequest to URS which inturn send RequestRouteCall. I mean in a sequential manner from the time the call hitting the switch till the call is finished with the Agent.

Thanks Everyone.

Cheers,
Suresh

Title: Re: Genesys Documents on Events and Messages
Post by: bublepaw on September 30, 2010, 12:06:35 AM

Hey,

Those diagrams are in training materials ;) and also simplified version can be found in programming guides. Especially helpful is guide for TLib programming.

Pawel

Title: Re: Genesys Documents on Events and Messages
Post by: René on October 01, 2010, 01:16:52 PM

Hi,

You can download 'Genesys 7 Events and Models Reference Manual' from Genesys Technical Support website.

R.

Title: Re: Genesys Documents on Events and Messages
Post by: boyzvenom on October 04, 2010, 11:13:16 AM

Thanks all for the reply.