Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Steve on October 01, 2010, 12:33:39 PM

Title: What is the role of Siebel Marketing in Outbound?
Post by: Steve on October 01, 2010, 12:33:39 PM

What role does Siebel Marketing play in Outbound? Previously I have used GAD with Outbound but now have a requirement to use a Siebel desktop.

The Genesys docs say that Siebel Marketing is required, but not why. So my question is, what does it do?

Title: Re: What is the role of Siebel Marketing in Outbound?
Post by: René on October 01, 2010, 01:15:58 PM

Hi Steve,

Siebel Marketing is required by Gplus Outbound adapter as without Marketing module some required Siebel components are not available thus adapter cannot work properly.

R.

Title: Re: What is the role of Siebel Marketing in Outbound?
Post by: Steve on October 03, 2010, 03:56:15 PM

Rene - Thanks

Does that mean it is required on all the agents PCs?

Title: Re: What is the role of Siebel Marketing in Outbound?
Post by: René on October 03, 2010, 04:07:09 PM

Hi Steve,

I assume that you're going to use Siebel as agent desktop application so the answer is yes.

R.