Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: amarceau on October 01, 2010, 05:02:53 PM

Title: Outbound IRD Strategies
Post by: amarceau on October 01, 2010, 05:02:53 PM

I've just started dipping my feet into the IRD functions.  I've attended the first "basic routing" class.  It indicates not to goto the "advanced" routing class until you have 3-5 months of experience building strategies and getting the lay of the land....
My question is - are there any resources out there that can provide me with some sample routing strategies?  I have an idea of what I want to build, but can't seem to get it all together.  There are so many objects to be used in routing strategies, I feel like I'm drowning...  I've read all the documentation I can find, and still no further ahead...
Any suggestions??

Title: Re: Outbound IRD Strategies
Post by: kubikle on October 01, 2010, 07:00:40 PM

Basically not so much: Entry, Exit, If (and Segmentation), Function, Assign, CallSubroutine, DataBase, Treatment and Routing-Selection objects.

Title: Re: Outbound IRD Strategies
Post by: René on October 03, 2010, 04:05:03 PM

Hi amarceau,

I would recommend you to read 'Universal Routing 7.6 Strategy Samples' guide that is available for download from Genesys TechSupport website.

R.