Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: golemic on October 03, 2010, 12:13:38 AM

Title: CCPulse Statistics
Post by: golemic on October 03, 2010, 12:13:38 AM

Hello,

I want to make a statistic for answered call in 60 sec threshold time.
For <=60 count+
For >60 do not count.

Can anyone help me how to do that?

Title: Re: CCPulse Statistics
Post by: Tambo on October 03, 2010, 08:17:07 AM

Hi,

you need to use the Service Factor stat and configure this in DMA to the time that you want i.e 0 - 60 then pull this through in ccpulse.

Tambo

Title: Re: CCPulse Statistics
Post by: cavagnaro on October 03, 2010, 08:52:59 PM

Service Factor is another stat, what you may be needing is Answer_in_Threshold stat and create the corresponding TimeRange and associate them and create the metric you are asking for.