Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tambo on October 03, 2010, 01:38:01 PM

Title: saving reports from ccpulse
Post by: Tambo on October 03, 2010, 01:38:01 PM

Hi,

We currently save our centres stats once every hour so the business has an hourly view of how trading is. They are now asking for this every 15 mins.

Is it possible for ccpulse to auto save these stats to save us from doing it ?!?!

I have had a look and cant see anywhere that points to this being possible.

cheers

Tambo

Title: Re: saving reports from ccpulse
Post by: cavagnaro on October 03, 2010, 08:54:31 PM

CCPulse is real time. What you are asking for is historical reports, which is the task for CCA. Use DMA to create those reports you want and extract them with Brio or similar reporting tool.