Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: boyzvenom on October 04, 2010, 11:11:44 AM

Title: Error connecting DBserver to database
Post by: boyzvenom on October 04, 2010, 11:11:44 AM

Hi All,

This is the first time im installing genesys that too on linux server. I have installd and configured DBserver and ConfigServer and also intialized the database (DB2). Please find the excerpts of the log.

DBServer

Process './dbclient_db2' started
./dbclient_db2: error while loading shared libraries: libdb2.so.1: cannot open shared object file: No such file or directory
15:39:58.989 Std 02024 OS signal 'SIGCHLD' received

A reply to overcome this error is very much appreciated.

Thanks.

--Suresh

Title: Re: Error connecting DBserver to database
Post by: cavagnaro on October 04, 2010, 03:32:44 PM

By default no dbserver will be able to connect to any DB, for this to work you need to install DB client libraries, this applies for all DB without exception. So first install those libraries and then try to connect to your DB.

Title: Re: Error connecting DBserver to database
Post by: Steve on October 05, 2010, 02:25:47 PM

Does the library file libdb2.so.1 exist on your server?

If so is the LIBRARY_PATH environment variable set correctly for the user running the DB Server?

Title: Re: Error connecting DBserver to database
Post by: johan_swart on October 06, 2010, 12:39:20 PM

Please check your environmental variables:

Please go and read Chapter 2 : DBMS Environment Settings in your DB Server Users Guide for more info.

On Linux you need to set LD_LIBRARY_PATH to point to DB2 DBMS library directory.

Regards