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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: uk_ramprasad on October 06, 2010, 02:17:11 PM

Title: Please Help - popgateway.log is not getting update
Post by: uk_ramprasad on October 06, 2010, 02:17:11 PM

Hi,

We are using GVP 7.2 and after i restarted the watchdog service and not able to see the vxml related info on the
popgateway log file.  For test calls, like fetching the page from applicaion server and playing prompt as show info is not generated . Is there any setting available in VPM to setting the log info details like INFO or DEBUG to shows the VXML related as below

2008/05/23 18:27:13.984] AE4  Media_Vox.cpp:1395 C=10:L=16:U=970 [dxxxB1C1] clearDigitBuffer: Enter
[2008/05/23 18:27:13.984] AE4  TelephonyMgr.cpp:6231 C=10:L=8:U=920 [:N_dtiB1T1:P_isdn] playAPI_Helper: ITMgr.Play returning
[2008/05/23 18:27:13.984] AE4  VxmlRedirector.cpp:254 C=8:L=16:U=0 VxmlRedirector::setVxmlSessionVars
[2008/05/23 18:27:13.984] AE4  vxml.cpp:343 C=12:L=16:U=0 VXMLIntf::setVxmlSessionVars
[2008/05/23 18:27:13.984] AE4  vxml.cpp:355 C=12:L=16:U=0 VXMLIntf::setVxmlSessionVars

Title: Re: Please Help - popgateway.log is not getting update
Post by: noor_372 on October 08, 2010, 07:25:51 AM

Do you see the call in CFA ..

Is the application provisioned ; if popgateway is not getting DNIS it wont fetch any application.

Please check if you are getting the DNIS so that popgateway fetch the relevant application.

Please check the webserver is running ; also access the voice xml link is working from VPM.


Regards