Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Martin on October 07, 2010, 08:00:43 AM

Title: Genesys as an Outbound Solution?
Post by: Martin on October 07, 2010, 08:00:43 AM

If my business was 85%+ Outbound Sales, how effective would Genesys be at delivering the services I need?  Is Genesys predominantly an Inbound solution e.g. Customer Service work etc?

Title: Re: Genesys as an Outbound Solution?
Post by: Dionysis on October 07, 2010, 08:46:43 AM

The Genesys outbound solution is one of the best available.

Their call progress detection leaves a little to be desired though IMHO.