Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ravenk on October 07, 2010, 02:18:41 PM

Title: Status agent , CCpulse
Post by: Ravenk on October 07, 2010, 02:18:41 PM

Hi,
i have a litte question about icon status  of agents. Software is CCpulse 7.5.100.09. Some agents , setted in CME , are disabled and they appears in ccpulse Monitored...
well, i didn't get why. Should't they be white colored instead of regulare green?

And, is there a option (vga are populated by ExsistSkill(".")) to make invisibles those disabled agents? Or just deleted them?

ty in advance ^^

Title: Re: Status agent , CCpulse
Post by: René on October 08, 2010, 10:51:28 AM

Hi Ravenk,

Status of a person (agent) object - enabled/disabled - is used only in the routing. It doesn't have any impact on monitoring or other features.

[quote]And, is there a option (vga are populated by ExsistSkill(".")) to make invisibles those disabled agents? [/quote]
No.

R.

Title: Re: Status agent , CCpulse
Post by: zack31 on October 14, 2010, 03:44:28 AM

Suggestion - considering they are disabled and not logged in, just use the hide action in CCPulse if you are reluctant to delete them.

Title: Re: Status agent , CCpulse
Post by: worker on June 15, 2012, 11:37:39 AM

Hi
We have a problem, the agent is logged but he can't  receive calls. In CCPulse agent  status is  "not monitored" . When i go and deregistration extension and after that I registered extension again everything is OK. But the next day the problem  is the same! Pleas help me to resolve the problem!

P.S already i delete the place in configuration manager and after that i created, but no have a change!