Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on October 07, 2010, 02:57:05 PM
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I installed and configed two sipserver in demo env, both of them work properly.
I try to practice ISCC/COF and ISCC call data transfer service feature using these two sip server.
I know there are some configuration examples in tserver deployment guide about multi site feature,
I followed the steps in these example, but both COF or call data transfer service didn't work.
Is there anyone experienced in multisite COF or data transfer service giving me some help?
I will provide more detail about it, like logs, related configurations shortly.
Kevin
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Hi Kevin,
Post here snippet of SIP Server log and description of your configuration.
R.
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Let’s start from simplest scenario， the extension 1001 that belongs to sipserver1 makes a call to another extension 2001 that belongs to sipserver2.
In the tab access codes of sipswitch1, I added a access code 9, switch is sipswitch2,which the extension 2001 belongs to.
Target type:target ISCC, route type:direct DNIS and ANI,
Then when I used extension 1001 to call 92001, call failed, and there is not eventdialing in sip server1’s log.
I used wizard to setup multi site function, so connection was configured automatically.
I may misunderstand some configuration， or what else do I have to config for this basic multi site call?
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Hi Kevin,
It seems like there is no trunk defined between the SIP Servers so SIP Server doesn't know how to route the call.
R.
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thanks, Rene, I will try it.