Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Alvin on October 08, 2010, 02:01:09 PM

Title: Anyone who knows how to set threshold and color indicators for each thresholds?
Post by: Alvin on October 08, 2010, 02:01:09 PM

Need help, Is it possible to set thresholds in ccpulse and to set different colors for every threshold set? what im trying to do is to have it appear on the table form not on the graph...

any one? = (

Title: Re: Anyone who knows how to set threshold and color indicators for each thresholds?
Post by: Steve on October 11, 2010, 08:43:25 AM

Open the tree view next to the table you want your colours to appear on.
Right click the top row in the tree (this will have the same name as the view window) then select "Set Threshold"

If you want different thresholds for each object (team, queue etc), right click on each level in the tree and set them individually.

It might be worth you having a quick read of - [url=http://www.itservices.qut.edu.au/assistance/userguides/otherguides/QUT_CCPulse.pdf]http://www.itservices.qut.edu.au/assistance/userguides/otherguides/QUT_CCPulse.pdf[/url]


Steve