Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: CTI-traveller on October 13, 2010, 12:33:43 PM

Title: How to get attach data from call flow
Post by: CTI-traveller on October 13, 2010, 12:33:43 PM

Hi All,

I'm using SSG (8.1.301.23) and making out bound call with custom attach data.
I passed custom data from my trigger application and see my attach data in sip server log and resource manager log.
But When I tried to get these from my call flow, I got the semantic error prompt. Any one can help me. Appreciate.
ps. I declare variable with value (session.com.genesyslab.userdata["key"]) in entry block and say out with prompt block. The prompt say out "There is semantic error instead of to say out the value of my key.

With Thanks,
CN

Title: Re: How to get attach data from call flow
Post by: René on October 18, 2010, 06:23:54 PM

Hi,

I assume you know it but MCP converts all UserData key names to lowercase.

Are you able to see the UserData in MCP log? Have you tried to retrieve the UserData using Interaction Data block?

R.

Title: Re: How to get attach data from call flow
Post by: CTI-traveller on October 20, 2010, 07:27:19 AM

Hi R,

thanks. I got it now.

Cheers.

Title: Re: How to get attach data from call flow
Post by: René on October 20, 2010, 06:25:17 PM

Hi,

I'm just curious :) What was the issue? Case sensitivity?

R.