Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: IThreeMan on October 13, 2010, 01:48:50 PM

Title: Passing Modified UUI data back to the AVAYA Switch
Post by: IThreeMan on October 13, 2010, 01:48:50 PM

I am collecting information inside the Genesys IVR and want to pass this information back to the avaya switch so this it can be Placed in a SIP Header when the call is transfered. I have been able to place this information in a user defined attribute(verified via the URS log) but have not found a way to pass this date directly into the UUI field when Attaching Data through the IVR -XFerEventDataCode .  Can anyone tell me how to set this variable before the call is passed back to the Avaya Route point?

Title: Re: Passing Modified UUI data back to the AVAYA Switch
Post by: Fra on October 14, 2010, 11:44:30 AM

If you are trying to understand how to set UUI to pass data from Avaya Tserver and Avaya switch, search in the forum, there are several threads about it (UUI / UU_Data).

Fra