Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on October 13, 2010, 02:56:52 PM

Title: SIP Servers - DR???
Post by: tony on October 13, 2010, 02:56:52 PM

Hi!

Quick question...

If it is decided to remove and replace traditional telephony (PBX/ACD) with SIP Services - what are the options for Disaster Recovery?  I mean, you can't use the Switch (basic) Routing capabilities, because they have been removed...  So; is there a SIP DR Solution, at all...?

Thanks!

TT

Title: Re: SIP Servers - DR???
Post by: cavagnaro on October 13, 2010, 03:41:08 PM

SIP Server do has an HA option but will lose active calls. This will be achieved using Linux HA mode or MS HA Mode like Virtual IPs.

Title: Re: SIP Servers - DR???
Post by: Adam G. on October 13, 2010, 03:53:15 PM

Hi Tony,

That's a very open and general question you've asked. It all comes down to what your media gateway supports. Are you thinking about complete SIP Server failure or just one (of a pair)?

If its complete failure I know some places have looked at Asterisk for ACD functionality. If it's partial failure then get the gateway to point to an alternative SIP Server.

Pavel

Title: Re: SIP Servers - DR???
Post by: tony on October 13, 2010, 05:03:25 PM

...ok - it wasnt clear...

I guess the "DR Solution" is also IP based... nothingt to do with any back-up traditional telephony method - makes sense... :)

Thanks gents!

TT