Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Calum on January 01, 1970, 12:00:00 AM

Title: Reporting CentreVu and Genesys
Post by: Calum on January 01, 1970, 12:00:00 AM

Can someone please explain to me why historical reporting of Inbound/Outbound Call volumes do not match between Genesys and CentreVu?

Title: Reporting CentreVu and Genesys
Post by: Ritchie on January 01, 1970, 12:00:00 AM

because they measure states differently ie Not Ready is similar but nearly always longer on Genesys.

Title: Reporting CentreVu and Genesys
Post by: Calum on January 01, 1970, 12:00:00 AM

Thanks, but could you be a little more specific? Why do they not measure equally, why is it impossible to match interactions etc.