Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: fred.s on October 20, 2010, 11:47:12 AM

Title: ***** Annex Functions *****
Post by: fred.s on October 20, 2010, 11:47:12 AM

Having seen the benefits of applying features to the annex..... ie Virtual groups and adjusting agent avaliable limit!!!!

I was wondering if anyone has a list or document of other functions/features i can use through annexes??

Thanks in advance

Title: Re: ***** Annex Functions *****
Post by: cavagnaro on October 20, 2010, 03:02:30 PM

It will depend on each product and each DN, those are documented on the reference guides.

Title: Re: ***** Annex Functions *****
Post by: fred.s on October 26, 2010, 02:31:40 PM

Sorry, I am using outbound contact manager and configuration manager 7.6

I do not have any references guides is there anywhere i can access them online?

Thanks

Title: Re: ***** Annex Functions *****
Post by: cavagnaro on October 26, 2010, 09:29:34 PM

You should have access to Genesys support site to download them