Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vivek on January 01, 1970, 12:00:00 AM

Title: Selecting a Trunk.
Post by: Vivek on January 01, 1970, 12:00:00 AM

Does anyone know how to use a specific Trunk for outbound calls? We are using Definity G3 switch. Basically I am using Predictive Dialer to make outbound call. The call go through our regular outbound trunk, now I need to send through a specific trunk.

Thanks.

Title: Selecting a Trunk.
Post by: AdamM on January 01, 1970, 12:00:00 AM

When using outbound dialing, your default DN associated with the campaign in CME (Q or VDN) will have a Class of Service (of Class of Restriction, I cant remember) on the G3 switch. You will have to change the COS (COR) to only use specific trunk groups. I dont think you can isolate a single trunk, but youcertainly can isolate a trunk group.

This is useful when running multiple campaigns of different size and different service levels.

Title: Selecting a Trunk.
Post by: vivek on January 01, 1970, 12:00:00 AM

Thanks for your info. I am not using Genesys Outbound , we developed our own Outbound application using ActiveX desktop toolkit. It is working fine, I had the problem, but we got the help from AVAYA. Now my Outbound calls are going through ISDN trunk group, which is faster than Copper trunk group.

Once again thanks.

Title: Re: Selecting a Trunk.
Post by: kira09 on August 20, 2009, 01:34:12 PM

Thanks for your info. I am not appliance Genesys Outbound , we developed our own Outbound appliance application ActiveX desktop toolkit. It is alive fine, I had the problem, but we got the advice from AVAYA. Now my Outbound calls are traveling through ISDN block group, which is faster than Copper block group.

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[url=http://www.inin.com/productsolutions/pages/interaction-dialer.aspx]Predictive
dialer[/url]