Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Victory on October 21, 2010, 03:54:46 PM

Title: Not seeing certain VQ's reported in DMA
Post by: Victory on October 21, 2010, 03:54:46 PM

Hi
We have the 7.2 CCA in our Cisco environment. In DMA we have one queue report that show stats for all VQ's. We see some and other we do not see. I know this is kind of high level. Any ideas??

Title: Re: Not seeing certain VQ's reported in DMA
Post by: Tambo on October 21, 2010, 05:11:11 PM

Hi Victory,

I would restart data sourcer and the stats server for data sourcer to see if that would pull it through

Tambo