Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on October 22, 2010, 06:43:11 AM
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Hi guys,
I have been reading from some time about the GetMin, GetMax, GetAverage, etc. functions on StatServer...but I can't figure out what they do or help on...
Do you guys can share some examples of those you have done with mayyybe a CCPulse Screenshot to have a more clear idea of that??? I read the SS Userguide and the put an example of:
GetNumber("Price",1)*GetSum("Amount") which is supposed to provide an Average of Sales Per Inbound call, so I'd guess that the agent updates a KVP "Amount" with how many items he sold multiplied by the KVP "Price" so I'd have the total sale, but...divided by what? MainMask (CallInbound)? Is like that?
What other examples and where can we found them?
Thanks!