Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on October 22, 2010, 04:17:28 PM

Title: Two IVR applications one after another breaks the voice flow
Post by: vma on October 22, 2010, 04:17:28 PM

This is getting annoying. I´m looking for some time tru logs and can´t get anything :(
As it didn´t worked with my main strategy I got to a test strategy that doesn´t do anything else than calling 2 times an IVR application that says "Welcome to genesys. Good bye!". If I call this app only once everything is ok, If I call it twice that I have no voice packets flow. I cannot hear anything between agent and customer.
I'm having an Avaya PBX ans SIP 7.6.
Is there any options that I'm missing?

Thanks,
Mihai

Title: Re: Two IVR applications one after another breaks the voice flow
Post by: cavagnaro on October 22, 2010, 05:01:59 PM

I don't understand your question and less your problem. Which is the callflow? Where does SIP Server gets in? How does Avaya interacts with SIP Server?
LOGS???? CONNID???

Title: Re: Two IVR applications one after another breaks the voice flow
Post by: IF on October 23, 2010, 07:46:48 PM

Just a hint:

"Welcome to genesys. Good bye!" is typical sample of MCP v8.x.
You should use SIP Server 8.0.3 and not 7.6 with GVP 8.x.

Thanks

Title: Re: Two IVR applications one after another breaks the voice flow
Post by: vma on October 25, 2010, 08:49:53 AM

OK my bad :) SIP is 8.0.3
And the URS log when I have 2 apps is attached [url=http://fileshost.com/download.php?id=52A1D07D1]here[/url]

Title: Re: Two IVR applications one after another breaks the voice flow
Post by: René on October 25, 2010, 10:33:37 AM

Hi vma,

If your system is configured to map all UserData to SIP INVITE message then you must delete the 'GVP-Session-ID' key before calling the voice application for second time.

R.

Title: Re: Two IVR applications one after another breaks the voice flow
Post by: vma on October 25, 2010, 05:32:58 PM

Well in fact I made an improvement but stil not good enough.
The trick with deleting 'GVP-Session-ID'  didn´t do anything but I set ·oosp-transfer-enabled· on true on the SIP trunks from and to Avaya SES server and now if an agent is ready everything is ok.
If no one is ready then I play music in queue but can´t hear it and the call is disconected. It seems when it should connect to stream manager I get disconected.
Everything works great if I have only one IVR application.

Title: Re: Two IVR applications one after another breaks the voice flow
Post by: vma on October 26, 2010, 01:43:17 PM

I made it. I don't know if this is really the best way to do it but for the moment it works.
on all voip DNs I put "reuse-sdp-on-reinvite" as true and now it works :P
I still miss the ringback tone but at least I get treatments like mohold.

Thanks!
Mihai