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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on October 24, 2010, 04:41:58 AM

Title: Agent Desktop Getting Disconnected from Tserver after every 60 mins of idle
Post by: sunbabu15 on October 24, 2010, 04:41:58 AM

Hi,

I have a Agent Desktop application which is getting disconnected automatically from the Tserver if its idle (didn't get any call) for 60 mins.

Another interesting  thing is it was working properly in the previous windows host but stopped working after we moved the Tserver app to a different host.

I have verified in CME for the Timeout and Checked in the Switchbut we didn't have any time out defined .

The same issue is replicated with the Genesys Softphone too and observed Event Server disconnected message in the logs which seems to a disconnect issue with T-Server.Even checkd for the Firewall settings too but that also didn't help.

Please any one suggest on this.

Regards,

Title: Re: Agent Desktop Getting Disconnected from Tserver after every 60 mins of idle
Post by: cavagnaro on October 24, 2010, 06:22:29 AM

If Windows 2003 check Ms knowledge base, there is a known issue which kill active connections but without activity to free memory...sucks...I have read about this because have a similar issue but on windows 2008

Title: Re: Agent Desktop Getting Disconnected from Tserver after every 60 mins of idle
Post by: sunbabu15 on October 28, 2010, 08:11:50 AM

Hi Cavagnaro,

While i was going through the MS Knowledge base, I have observed the HTTPS Request being closed by IIS but here i am refering to the TCP-IP Connection between the App and the Tserver.

So can you please confirm me what was the request and how it was resolved . It may helped in my case too.

Regards,

Title: Re: Agent Desktop Getting Disconnected from Tserver after every 60 mins of idle
Post by: cavagnaro on October 31, 2010, 01:54:17 AM

Try this:

http://solutionsearch.genesyslab.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=24237&sliceId=1&docTypeID=DT_SOLUTION_1_1&dialogID=12138308&stateId=0%200%2012134929

Title: Re: Agent Desktop Getting Disconnected from Tserver after every 60 mins of idle
Post by: sunbabu15 on November 02, 2010, 11:04:12 AM

Thanks a lot cavagnaro.
This sounds good. I will check with Windowadmin folks.