Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on October 25, 2010, 12:19:10 PM

Title: Counting the No of Calls targetted to VAG
Post by: sunbabu15 on October 25, 2010, 12:19:10 PM

Hi All,

Can any one please let me know how we can find out the no of calls targetted to a particular VAG.

This may sound like silly but i am bit confused while counting under CCPulse.

Regards,

Title: Re: Counting the No of Calls targetted to VAG
Post by: cavagnaro on October 25, 2010, 04:29:43 PM

Just add a VQ to that target and you are done :) Monitor that VQ

Title: Re: Counting the No of Calls targetted to VAG
Post by: sunbabu15 on October 26, 2010, 06:35:32 AM

Hi cavagnaro,

Thanks for u r reply. How we can monitor the Calls coming to that VAG interms of VAG wise but not on the VQ wise.

Regards,

Title: Re: Counting the No of Calls targetted to VAG
Post by: cavagnaro on October 26, 2010, 09:28:49 PM

You will monitor the calls incoming to that VQ which is also the same that are going to your VAG. Do some tests so you can understand them. VQ are monitored as any other RP.