Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: phil on October 29, 2010, 09:32:03 AM

Title: Problems Accessing Genesys Administrator
Post by: phil on October 29, 2010, 09:32:03 AM

hi folks,

I got problems configuring other users but default for accessing Genesys Administrator.

The user i want to access Genesys Administrator is in administrators Access Group, which is assigned for the role wcm_admin. so he s permitted to access the wcm application object with full control. nevertheless genesys administrator says:

[i]Access to Genesys Administrator is denied. Please Contact System Administrator.[/i]

As this is supposed to be me, im kinda  stuck. What could be missing?

Cheers

Phil

Title: Re: Problems Accessing Genesys Administrator
Post by: Dionysis on October 29, 2010, 11:52:30 AM

I had this issue, even logged a ticket for it.

You need to specifically allow each function for the role. Everything is denied by default.

Title: Re: Problems Accessing Genesys Administrator
Post by: Kevin S on October 29, 2010, 11:54:49 AM

I had the same issue when I first installed it. The "problem" revolves around the "role-based access" of Genesys Administrator.

First, make sure  your Config Server is up to date (8.0.2 at least)

Then
-Create New User
- -Make new user a member of "Administrators" group

-Create New Role Called WebAdmin
-on Role Priviledges selected check box for "Genesys Administrator"
-then chose "Allowed" for each of the role options required for new user
-added your new user as a member of "WebAdmin" role (for you testadmin)

Logout and login again as your new user

Title: Re: Problems Accessing Genesys Administrator
Post by: phil on October 29, 2010, 02:07:17 PM

Ah ok, checking that little box makes appear everything.  Need glasses  8)

Title: Re: Problems Accessing Genesys Administrator
Post by: palmoswince on March 21, 2011, 11:56:51 PM

Hi All,

I notice one odd behaviour pertaining to GA where the Role Privileges will disappear for the role i assign to users to access GA. I've set Allow All for all the modules and sub modules but after awhile (can't manage to pinpoint when/how) only the Deployment module will have the Allowed value while the rest will be unassigned.

Any ideas?

Thanks!
-JT-

Title: Re: Problems Accessing Genesys Administrator
Post by: cavagnaro on March 22, 2011, 03:29:01 AM

Dummy question: On which CD i can find the Genesys Administrator? Can't find it on the version 8 Management CD...

Title: Re: Problems Accessing Genesys Administrator
Post by: borkokrz on March 22, 2011, 01:38:24 PM

it is on separate CD G212 (G212_8030100_ENU per example)

Title: Re: Problems Accessing Genesys Administrator
Post by: cavagnaro on March 22, 2011, 01:45:48 PM

[quote author=borkokrz link=topic=5977.msg27319#msg27319 date=1300801104]
it is on separate CD G212 (G212_8030100_ENU per example)
[/quote]
Is it under management framework category? Cant find it...

Title: Re: Problems Accessing Genesys Administrator
Post by: borkokrz on March 22, 2011, 03:41:17 PM

it's as separate product - Genesys Administrator. Maybe you don't have access to it?

Title: Re: Problems Accessing Genesys Administrator
Post by: cavagnaro on March 22, 2011, 08:20:09 PM

Yup...ALU is finding out why...I should. Thanks and sorry for going off topic

Title: Re: Problems Accessing Genesys Administrator
Post by: ldevanny on March 23, 2011, 09:41:42 AM

[quote author=palmoswince link=topic=5977.msg27286#msg27286 date=1300751811]
Hi All,

I notice one odd behaviour pertaining to GA where the Role Privileges will disappear for the role i assign to users to access GA. I've set Allow All for all the modules and sub modules but after awhile (can't manage to pinpoint when/how) only the Deployment module will have the Allowed value while the rest will be unassigned.

Any ideas?

Thanks!
-JT-
[/quote]

I have also observed this exact behaviour... I will let you know exact versions tomorrow to see if our problems correlate. Unfortunatly I don't know of a fix yet.

Title: Re: Problems Accessing Genesys Administrator
Post by: nuno.david on March 16, 2012, 05:38:44 PM

I guess this thread is kind of old, but for the sake of future references here are some additional things you should check:
1. That the new user has some kind of access group with R/X access (read/execute) to the most top Configuration Folder.
2. The Roles granted to new user are coherent. In the "Genesys Administrator - Modules" you must allow each module that you want allowed as a child (eg. you get this error if you don't allow "Genesys Administrator - Modules"=Monitoring but then allow "Genesys Administrator - Monitoring"="Outbound Monitoring". Be careful as the tool does not check the consistency of you Role definitions (No warnings!).
3. If you are using a multi-tenant environment, be very carefull as access groups roles membership is pretty easy to mess up. Use only the access groups and Role from the Environment tenant, Always! This one is really counterintuitive if you're used to CME.

Regards,
Nuno