Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on October 29, 2010, 01:20:41 PM

Title: Which tables are used for storing historical volume data in WFM database？
Post by: kevinwang on October 29, 2010, 01:20:41 PM

Hi, Guy,s

Is there anyone who knows which tables are used for storing historical volume data in WFM database？
I couldn't find any related info in document.

Kevin

Title: Re: Which tables are used for storing historical volume data in WFM database?
Post by: René on October 29, 2010, 04:38:21 PM

Hi Kevin,

Structure of WFM database is not documented as Genesys doesn't support any direct data access. You should use WFM API to access the data.

R.

PS. Look at the 'wm_perf_activities' table ;)

Title: Re: Which tables are used for storing historical volume data in WFM database？
Post by: kevinwang on November 02, 2010, 04:00:01 PM

Thank you, Rene.