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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shun on January 01, 1970, 12:00:00 AM

Title: Can't get agent login from Configuration Server
Post by: Shun on January 01, 1970, 12:00:00 AM

Hi.

I'm developing an application with ActiveX Desktop Toolkit 6.5 under Framework6.5 environment. PBX is Avaya G3.

The problem is that I can't get agent logins of PBX from Configuration Server, although it is already defined. I used Logins property of GsAgentDesktopInfo object which is supposed to contain a collection of agent logins, but is in fact empty.

Does anybody teach me how to get them?

Thanks in advance.

Title: Can't get agent login from Configuration Server
Post by: Vic on January 01, 1970, 12:00:00 AM

Make sure you login and then

desktop>Retrieve();
user>Person>get_EmployeeID(&here);
if you are using agent_id=employee_id
if not, then you will need to access IGsAgentLoginInfo>Logins

That should do the trick.

How are you trying to do it?
Vic