Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Scottyjohn on October 31, 2010, 07:28:40 PM

Title: Running the Genesys tech tutorials on winxp....
Post by: Scottyjohn on October 31, 2010, 07:28:40 PM

Hey,
Ive just installed a fresh windows xp machine and am trying to run the tech tutes downloaded from the support site.  I have java installed, but the presentation sticks with "waiting on media stream"  in the mini player window.

Any ideas how to get these working?

Title: Re: Running the Genesys tech tutorials on winxp....
Post by: cavagnaro on October 31, 2010, 08:06:17 PM

Windows media player updated and codecs?

Title: Re: Running the Genesys tech tutorials on winxp....
Post by: Scottyjohn on November 01, 2010, 01:54:25 PM

Hi,
Yes, I can navigate to the audio file and plays fine so Im thinking the media player part of it is fine.  Possibly a javascript error, but Ive set the security to lowest and enabled all script running etc

Title: Re: Running the Genesys tech tutorials on winxp....
Post by: cavagnaro on November 01, 2010, 06:42:08 PM

Maybe a IE version issue? What happens if you enable Java error console?

Title: Re: Running the Genesys tech tutorials on winxp....
Post by: Scottyjohn on November 02, 2010, 01:59:01 PM

Just built a windows XP original with no service pack and ie6 and its working now.  Must be a version issue with later IE....

Thanks for the help C

Title: Re: Running the Genesys tech tutorials on winxp....
Post by: Anth on November 04, 2010, 09:09:32 AM

Where on the support site are they?

ill check it on my end for you