Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: NewToGenesys on November 05, 2010, 07:56:55 PM
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We are implementing CIM (Inbound Voice, Management Framework, URS, Infomart). Any feedback is appreciated as I am new to the platform. I am told the CTI link support is going to be discontinued in 2012. Anyone know if that is firm?
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They may be referring to discontinuing support for a specific [u]version[/u] of the CTI Link, as opposed to the CTI Link in general. If you're implementing, it might be worth getting this answered so upgrades and compatibility can be planned for.
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Thanks Kevin. I am reviewing the proposal from Genesys now. What are the typical annual recurring costs I should be looking at? Is there typically an annual per port charge from the PBX vendor (Nortel/Avaya) and per seat charges for CTI (Genesys), along with per port charges for GVP (Genesys)?
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I can only speak from my experience as an end-user, so anyone who is an integrator, feel free to add your remarks.
Regarding Genesys, we pay an annual maintenance amount which is a percentage of the list price of the products we have (generally the licensed seats and ports).
Since the PBX question could have a number of different answers based on whether the switch is owned, leased, or hosted, and whether it is managed internally or through a third party, I would recommend you speak with the Telecom team for the company in question to find out what one-time and recurring costs could be associated with this implementation.