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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTI-traveller on November 08, 2010, 04:07:18 PM

Title: WebService block in Compoer - got Http 500 error (bad fetch)
Post by: CTI-traveller on November 08, 2010, 04:07:18 PM

Hi All,

I 'm using composer version 8.03 and inside my call flow, I used web service block to call web service. When I tested with web service explorer in composer, it works. But  when I run call flow, i got bad fetch error and inside MCP log, I saw http 500 error.
There is no proxy in the server which web service is located. And my vxml file and webservice is located on the same server. And also I can call this web services from browser. Any idea are appreciate. thanks.

Regards,
CTIT

Title: Re: WebService block in Compoer - got Http 500 error (bad fetch)
Post by: René on November 10, 2010, 12:08:17 PM

Hi,

Your issue may be caused by missing library or wrong version of a library that is required by the code generated by Composer. It would be good to check web server log and find out more details about HTTP 500 error.

R.

Title: Re: WebService block in Compoer - got Http 500 error (bad fetch)
Post by: CTI-traveller on November 11, 2010, 04:06:03 PM

Hi R,

Thanks for the reply. I find out the exception in event viewer.

Exception :[color=red] HttpCompileException
Exception message : C:\inetpub\wwwroot\WebServiceTest\include\getWebServiceData.aspx(7);error CS0246: The type or namespace name
'NewtonSoft' could not be found(are you missing a using directive or an assembly reference?)[/color]

At line 7 in my call flow, there is import declarative for Newtonsoft.json as follow.
[color=red]<%@ Import Namespace="Newtonsoft.Json" %>[/color]

Let me explore the layout of my servers and call flow. The composer is located in server-A. There is no IIS.
After validation and generate code, I export the call flow as mention in composer 8.03Help. Then copy this exported folder to server-B.
MCP and IIS7 are there. I created virtual directory in IIS and pointed to the folder(i.e. exported call flow folder)
And Newtonsoft.Json.dll is inside bin folder.  But what I suspect is Genesys recommend to install IIS for composer but in my server-A, there is no IIS. So the call flow is not compile properly and it make the exception. Am I right?
Or if you see there is other hypothesis, please let me know.

Thanks,
CN

Title: Re: WebService block in Compoer - got Http 500 error (bad fetch)
Post by: CTI-traveller on November 16, 2010, 04:13:43 PM

Hi All,

Any opinion??  Someone encountered before??


Regards,
CN

Title: Re: WebService block in Compoer - got Http 500 error (bad fetch)
Post by: René on November 16, 2010, 05:01:21 PM

Hi CN,

It seems the documentation is wrong as it's necessary to add Composer's project to IIS as new application instead of virtual directory.

R.