Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 08, 2010, 06:09:31 PM

Title: CCPulse totals in Templates
Post by: PFCCWA on November 08, 2010, 06:09:31 PM

Hello,

Is it possible to have a total colum within a ccpulse template?
I cant see an obvious reason where you can do it.

Am I right in saying the only way would be to create a formula statistic comprimising of the objects?
Thanks,
WA

Title: Re: CCPulse totals in Templates
Post by: Steve on November 09, 2010, 02:51:16 PM

Total Numbers (TotalNumberInboundCalls etc) and Total Times in different statuses are standard statistics, so you don't need formula.