Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevin on November 10, 2010, 04:00:02 PM

Title: how to check if the agents are logged into voice and media
Post by: kevin on November 10, 2010, 04:00:02 PM

Hi Guys,

I have couple of questions

1) Is there a way we can check if the agents are logged into voice and media( Outbound/email) in Routing strategy?

2) Can we do the same in pulse? is there any stat (ofcourse with filter applied) to display the no of agents logged into voice but not into outbound/email?

Thanks in advance