Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sirmarp on November 15, 2010, 04:37:20 PM

Title: How to create a new type of filter based on the origin of the interaction?
Post by: sirmarp on November 15, 2010, 04:37:20 PM

Hello mates, i'm having some troubles when i need to create a new type of filter...

I tried to do a custom filter in statserver but doesn't work... the only filters that work are the ones who come with the software (voice, chat, email,..., u know the ones...)



I'm only going to use voice and email, so i want to create a filter based on the origin of the call or the email... the statistics will only have results if the interaction comes from an campaign started in Siebel...

Can someone help me?

Best regards :)

Title: Re: How to create a new type of filter based on the origin of the interaction?
Post by: Timur Karimov on November 16, 2010, 01:07:11 PM

[quote author=sirmarp link=topic=6013.msg26126#msg26126 date=1289839040]
Hello mates, i'm having some troubles when i need to create a new type of filter...
I tried to do a custom filter in statserver but doesn't work... the only filters that work are the ones who come with the software (voice, chat, email,..., u know the ones...)
I'm only going to use voice and email, so i want to create a filter based on the origin of the call or the email... the statistics will only have results if the interaction comes from an campaign started in Siebel...
Can someone help me?
Best regards :)
[/quote]
create and atach interaction data in u routing strategy. then use samething like the
PairExist("YouIntDataKey", "FilterValue")

as a filter.
WBR

Title: Re: How to create a new type of filter based on the origin of the interaction?
Post by: sirmarp on November 17, 2010, 04:00:12 PM

thank you mate :)

by the way, i need to implement some treatments using scxml language in genesys... do you know how to do it? how to implement it?

Title: Re: How to create a new type of filter based on the origin of the interaction?
Post by: Timur Karimov on November 23, 2010, 01:47:50 PM

[quote author=sirmarp link=topic=6013.msg26154#msg26154 date=1290009612]
thank you mate :)

by the way, i need to implement some treatments using scxml language in genesys... do you know how to do it? how to implement it?
[/quote]
what u mean? install Orchestration Server, create any scripts by wordpad or composter, use the Genesys 8.0 SCXML Technical Reference for details and Genesys 8.0 SCXML Samples for samples of implementation.
WBR