Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Andre on November 19, 2010, 08:55:46 AM
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Hi can someone help me with this one pls :)
I am trying to add a threshold to SDNA.NotReadyFor Next Call so that (from 15min to 45min) it will changed to a defined colour but i just cant get it to work. ???
(Is there any one that can help me make this thresholds?
For a temp solution i just made a new stat Notready for next call and added thresholds to that, but i would like to get the SDNA.NotReadyFor Next Call working. :'(
Regards
Andre