Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: caolong on November 23, 2010, 02:23:48 PM

Title: Basic question about OCS
Post by: caolong on November 23, 2010, 02:23:48 PM

I have a basic question about OCS,
There are lots of user event attributes for user data, starting with GSW_, like GSW_CM_attrGroupID, GSW_CM_AttrCampaignID,
what does this prefix GSW mean?

Title: Re: Basic question about OCS
Post by: cavagnaro on November 23, 2010, 03:33:47 PM

Means that they are KVP sent by OCS to be used on OCS API USerEvents

Title: Re: Basic question about OCS
Post by: caolong on November 23, 2010, 05:32:08 PM

I mean what this acronym means?  GSW = Genesys s???　w???

Title: Re: Basic question about OCS
Post by: cavagnaro on November 23, 2010, 08:50:33 PM

:-X No clue...why is that important??? I think it is [b]G[/b]enesys [b]S[/b]oft[b]W[/b]are....