Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on November 23, 2010, 10:50:18 PM

Title: Outbound platform under SipServer Site
Post by: GenesysNewbie on November 23, 2010, 10:50:18 PM
Hi guys, Due to al my experience is under TDM environment i hope somebody could clarify teh following.

....THANKS FOR YOUR HELP....


I need to confirm the requeriments to implement Outbound solution under Sip server Genesys site. Currently i have all inbound and reporting componentes already installed; However, i need to implement dialer too.


Escenario
========
+Flow: Genesys suite SIP + Outbound -> AudioCode [or any other 3rd party solution as gateway] -> PSTN -> customerīs phones
+Windows 2003 platform
+No PBX
+No GVP installed


Q1: What i need HW and SW to implement a complete outbound platform. 
Q2: Can you explain the outbound call flow in detail. (What components hw and sw are going to dial teh call together) 
Q3: How does the CPA works here


Title: Re: Outbound platform under SipServer Site
Post by: Fra on November 24, 2010, 09:21:33 AM
[quote author=GenesysNewbie link=topic=6029.msg26198#msg26198 date=1290552618]
Q1: What i need HW and SW to implement a complete outbound platform. 
Q2: Can you explain the outbound call flow in detail. (What components hw and sw are going to dial teh call together) 
Q3: How does the CPA works here
[/quote]
A1: Outbound Contact Deployment guide, Hardware sizing guide
A2: Outbound Contact Reference guide
A3: Outbound Contact Reference guide

Fra
Title: Re: Outbound platform under SipServer Site
Post by: cavagnaro on November 24, 2010, 07:00:47 PM
XD READ! LOL

Ahora alucina q la haces toda solo...