Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Grzegorz on January 01, 1970, 12:00:00 AM

Title: Differences ODS vs DataMart
Post by: Grzegorz on January 01, 1970, 12:00:00 AM

I have noticed differences in DataMart and ODS. I can see in ODS that data were gathered every 15 minutes interval. However in ETL Assistant (and reports) I have gaps from time to time (e.g. data between 16:15 and 17:00 are missed). Does anybody noticed such case?

Title: Differences ODS vs DataMart
Post by: Vic on January 01, 1970, 12:00:00 AM

It depends on your aggregation settings.
In what cases do you notice such a gap? What CCA version are you using?

Title: Differences ODS vs DataMart
Post by: Grzegorz on January 01, 1970, 12:00:00 AM

Vic,
Why is it dependend on aggregation settings? I can see gaps also in 15 minutes intervals.

I use Genesys 6.1 and version of CCA delivered with it.